Hiawatha Valley Mental Health Center, 166 Main Street, Winona, MN 507-454-4341
- Walk-In urgent counseling support available Monday-Friday during regular business hours.
- 24/7/365 telephone counseling support for urgent mental health/behavioral health issues.
- Crisis Response Team – A mental health crisis is an adult behavioral, emotional, or psychiatric situation which results in significantly reduced levels of normal daily functioning. Depression, anxiety, suicidal ideation, psychotic behaviors (hallucinations, delusions, and paranoia) are some examples that could cause decreased levels of normal functioning.
Suicidal Individuals: The crisis team does work with individuals with suicidal ideation. If a person is at a high risk of self-harm that individual would not be appropriate for the crisis team but would need to be evaluated at the ER.
A person is at a high risk when they: Have thoughts of hurting self, have a plan, have the means and have access.
Why use the Crisis Response Team: The goal of utilizing the Crisis Response Team is keep individuals with mental health crises in their homes/community if possible. Individuals may be experiencing a mental health crisis, however, do not meet the criteria to be admitted to an inpatient hospital mental health unit but need support due to their decreased functioning.
Assessment: Immediate face-to face assessment to determine individual needs;
Intervention: To help individuals cope with stressors in their life and restore individuals to prior level of functioning.
Stabilization: Can occur up to 72 hours in the individual’s home, friend’s home and crisis bed.
How to Utilize the Crisis Team – Call 1-800-657-6777
Please inform the person that you reach that you are requesting to speak to a mobile crisis team member. You will then receive a call back from the crisis response team member. The crisis response team member will complete an intake which consists of a brief summary of the situation, over the phone. The questions they will ask about the individual in crisis include the following:
- Is the client 18 years or older? If No, we would not respond.
- Has the individual been drinking/chemical use? If the individual has been drinking the crisis team member will response only if the client isn’t presenting with violent behaviors and they are participate fully interacting with others?
- If the individual has displayed violent behaviors or made threats prior to the crisis team being contacted the crisis team member may choice to have an police officer meet them at the location and assess their safety and if determined that there is low risk of harm the police officer would leave the scene and crisis services would continue.
- If the only reason the individual is in a crisis because of homelessness, we would not respond